Frequently Asked Questions
Everything you need to know about your Runna Store experience, from performance gear to delivery.
How do I find the right shoe size for my running style?
We provide a comprehensive size guide on every product page. If you are between sizes, we recommend sizing up by half a size for long-distance running to allow for natural foot swelling.
What is your return policy on worn athletic gear?
We offer a 30-day 'Run-In' guarantee. If your gear doesn't perform to your expectations, you can return it within 30 days for a full refund or exchange, even if it has been used.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race or event.
Do you offer international shipping?
Yes, Runna Store ships to over 50 countries worldwide. International shipping times vary by location, typically ranging from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your products covered by a warranty?
All our performance apparel and equipment come with a 1-year manufacturer warranty against defects in materials and workmanship.